Product Warranty

Goods with warranty term

  • Goods have a 12 month warranty from date of purchase
  • Valid proof of purchase is required for all warranty claims
  • Warranty covers manufacturing faults
  • Warranty does not cover change of mind or damage, fault or failure due to external causes, including accident, abuse, misuse, or normal wear and tear
  • Any unauthorised repairs, alterations or modifications or any attempt to open or dismantle the good will render the warranty void
  • Defective goods together with valid proof of purchase should be returned to the place of purchase or your nearest pharmacy that stocks the same goods, or shipped directly to the manufacturer. If shipped directly to the manufacturer, you must prepay the shipping and transportation charges, and insure the shipment or accept the risk of loss or damage during shipment and transportation. The manufacturer will determine at no cost to you the cause of the fault (if any) within a reasonable time frame. Any repaired or replaced goods, original goods determined not faulty, or refund (if a major failure is determined) will be sent to the pharmacy you returned the goods to for collection, or shipped to you freight prepaid if you shipped the goods directly to the manufacturer
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired

Making Life Easy
c/Australian Pharmaceutical Industries Limited
250 Camberwell Road Camberwell 3124
Phone: 1300 653 279